Pakistan Journal of Social Sciences

Year: 2013
Volume: 10
Issue: 1
Page No. 35 - 40

The Impact of the King Abduallah (II) Award for Excellence in Government Performance and Transparency in Enhancing the Service Delivery of Public Sector in Jordan

Authors : Hyam Nashash

Abstract: This study is aimed at investigating the impact of the King Abduallah (II) Award for Excellence in Government Performance and Transparency in enhancing the service delivery of public sector in Jordan. To achieve the study aim, a questionnaire was conducted and distributed to 10 top level senior officials and 10 employees to each of the winning government organizations. The questionnaire is designed to investigate the extent of change occurred on a five-point scale as a result of participation in the award’s competition and to assess the framework of spreading the culture of quality as a prerequisite for the preparation phase of this award. Additionally, in-depth interviews were conducted with key individuals in charge of the transformation of public sector organizations who won the award where the preparation, change and the results phases were discussed thoroughly. The results of the in-depth interviews commonly shared the composition of a team specifically for the application of the award’s criteria and all involved bodies either set a strategic plan or reviewed and updated the already existing one. The questionnaires showed that 66.2, 67.5, 64.3 and 70.5% of the respondents in the Ministry of trade and industry, Jordan Industrial Estate Corporation, The Jordan Institution for Standards and Metrology (JISM). The Customs Department Ministry of Finance, respectively believe that a dramatic change has occurred. The award created a great impact on the governmental organizations yet more efforts are required such intensive awareness sessions intensive training programs for the assessors in order to be fully knowledgeable about the award detailed criteria and how to apply it for each institution as well as thorough studies of the particular organizations to be assessed.

How to cite this article:

Hyam Nashash , 2013. The Impact of the King Abduallah (II) Award for Excellence in Government Performance and Transparency in Enhancing the Service Delivery of Public Sector in Jordan. Pakistan Journal of Social Sciences, 10: 35-40.

Design and power by Medwell Web Development Team. © Medwell Publishing 2024 All Rights Reserved