Abstract: Although, previous researchers have paid significant attention to the effect of job design characteristics on employee involvement in Organizational Citizenship Behavior (OCB) few have specifically examined the joint effect of job design characteristics and employee personality on employee involvement in OCB. This study aimed to examine the role of employee personality (agreeableness) as a moderator in the job design characteristics-OCB relationship. A total of 443 employees from public healthcare institutions in Malaysia participated in this quantitative study. A moderated hierarchical regression analysis revealed a positive effect of research design characteristics (autonomy, skill variety, feedback, task significance, task identity, social support, physical demand and psychological demand) with OCB. The result shows a significant interaction between research design characteristics (autonomy and social support) and agreeableness personality in predicting OCB. Consistent with past findings, the effect of autonomy and social support on OCB was stronger for those respondents high in agreeableness than for those respondents low in agreeableness personality. Managerial implications and directions for future research are discussed.
Ramesh Krishnan, Shafinar Ismail, Koe Wei Loon and Geetha Muthusamy, 2017. The Moderating Effect of Employee Personality in the Relationship Between Job Design Characteristics and Organizational Citizenship Behavior. The Social Sciences, 12: 1014-1023.