Abstract: The implementation of Value Stream Mapping (VSM) in healthcare institutions has been in place since the 1990s, mainly for fulfilling the current needs for improved quality and efficiency in delivering services. VSM is one of the lean tools that can be used for process improvement in reducing both waste and lead time. This paper provides an overview of VSM by reviewing previous literature in VSM implementation in healthcare through the identification and eliminating of waste. In this study, the data were collected from previous research related to lean operation, VSM and healthcare from 2003-2015. From thousands of related journals/articles, 21 were selected based on the selection criteria for full article review. The analysis of this study focuses on the type of lean wastes that can be found in healthcare and also the implementation of VSM in healthcare. The reviewed literature based on VSM was discussed according to the type of waste stated in each of the studies. Overall, VSM contributes significantly in the development of healthcare around the world for a better healthcare performance. Despite its importance to the overall healthcare delivery system, there is a lack of studies related to VSM, particularly in the field of Malaysian healthcare. This study contributes to the existing body of knowledge by collecting significant information on VSM as well as on process improvement in the healthcare sector.
Siti Haizatul Aishah Bt Haron, Rohaizan Ramlan, Kamilah Ahmad and Ahmad Aizat Ahmad, 2017. Value Stream Mapping Implementation in Healthcare a Literature Review. The Social Sciences, 12: 977-983.