The Social Sciences
Year:
2015
Volume:
10
Issue:
3
Page No.
239 - 242
Presentation and Interaction Analysis of Business Processes Within the Quality Management System Based on Graphs
Authors :
Stepan AleksandrovichPanphilov
References
Hill, N., B. Selph and G. Roche, 2004. Customer Satisfaction Measurement for ISO 9000. The Publishing House Tehnologii, Moscow, Pages: 192.
MS ISO 9001, 2008. Quality management systems-requirements. International Organization for Standardization, Geneva, pp: 30.
Maklakov, S.V. and Erwin, 2001. CASE-Tools for Information System Development. Dialog-MIFI Publisher, Russia, Pages: 304.
Vernikov, B.M., 2004. Elements of Graph Theory. The Publishing House of the Ural University, Yekaterinburg, Russia, Pages: 160.