International Business Management

Year: 2013
Volume: 7
Issue: 2
Page No. 100 - 108

Effect of Entrepreneur Orientation Toward Franchisee Satisfaction and Performance in Indonesia

Authors : LimSanny

References

Abdullah, F., M.R. Alwi, N. Lee and V.B. Ho, 2008. Measuring and managing franchisee satisfaction: A study of academic franchising. J. Model. Manage., 3: 182-199.
CrossRef  |  Direct Link  |  

Anwar, S.T., 2011. Franchising: Category issues, changing dynamics and competitiveness. Int. J. Commerce Manage., 21: 241-255.
CrossRef  |  

Barnes, J.G., 2001. Secrets of Customer Relationship Management: It's all about how you make them feel. Tata McGraw-Hill, New York, USA., ISBN-13: 9780071362535, Pages: 316.

Brookes, M. and L. Altinay, 2011. Franchise partner selection: Perspectives of franchisors and franchisees. J. Serv. Market., 25: 336-348.
CrossRef  |  Direct Link  |  

Clarkin, J.E. and P.J. Rosa, 2005. Entrepreneurial teams within franchise firms. Int. Small Bus. J., 23: 303-334.
CrossRef  |  Direct Link  |  

Coulthard, M., 2007. The role of entrepreneurial orientation on firm performance and the potential influence of relational dynamism. J. Global Bus. Technol., 3: 29-42.
Direct Link  |  

Covin, J.G. and D.P. Slevin, 1989. Strategic management of small firms in hostile and benign environments. Strat. Manage. J., 10: 75-87.
CrossRef  |  Direct Link  |  

Covin, J.G. and D.P. Slevin, 1990. New venture strategic posture, structure and performance: An industry life cycle analysis. J. Bus. Venture, 5: 123-135.
CrossRef  |  

Covin, J.G. and D.P. Slevin, 1991. A conceptual model of entrepreneurship as firm behavior. Entrepreneurship Theory Pract., 16: 7-25.
Direct Link  |  

Dwyer, F.R., P.H. Schurr and S. Oh, 1987. Developing buyer-seller relationships. J. Market., 51: 11-27.
CrossRef  |  Direct Link  |  

Ford, J.D. and D.A. Schellenberg, 1982. Conceptual issues of linkage in the assessment of organizational performance. Acad. Manage. Rev., 7: 49-58.
Direct Link  |  

Grunhagen, M. and R.A. Mittelstaedt, 2000. Single unit vs. multi unit franchising history, typology and the franchisee perspective. Proceedings of the 14th Annual International Society of Franchising Conference, February 19-20, 2000, San Diego, CA., USA -.

Grunhagen, M. and R.A. Mittelstaedt, 2005. Entrepreneurs or investors: Do multi-unit franchisees have different philosophical orientations. J. Small Bus. Manage., 43: 207-225.
CrossRef  |  Direct Link  |  

Hair, Jr. J.F., W.C. Black, B.J. Babin and R.E. Anderson, 2010. Multivariate Data Analysis. 7th Edn., Prentice-Hall, Upper Saddle River, NJ., USA., ISBN-13: 978-0138132637, Pages: 816.

Hoffman, R.C. and J.F. Preble, 1993. Franchising into the twenty-first century. Bus. Horizons, 36: 35-43.
CrossRef  |  Direct Link  |  

Hoy, F. and J. Stanworth, 2003. Franchising: An International Perspective. Routledge, London, UK., ISBN-13: 9780415284196, Pages: 257.

Katila, R., E.L. Chen and H. Piezunka, 2012. All the right moves: How entrepreneurial firms compete effectively. Strat. Entrepreneurship J., 6: 116-132.
CrossRef  |  

Kaufmann, P.J. and R.P. Dant, 1999. Franchising and the domain of entrepreneurship research. J. Bus. Venturing, 14: 5-16.
CrossRef  |  Direct Link  |  

Kaufmann, P.J., 1999. Franchising and the choice of self-employment. J. Bus. Venturing, 14: 345-362.
CrossRef  |  Direct Link  |  

Kock, N., 2012. WarpPLS® 3.0 User Manual. ScriptWarp SystemsTM, Texas, USA.

Kotler, P. and K. Keller, 2006. Marketing Management. Prentice Hall International Inc., Englewood Cliffs, NJ., USA.

Lee, S.B., 1999. An investigation of factors affecting the quality of the relationship between franchisee and franchisor and its impact on franchisee's performance, satisfaction and commitment: A study of the restaurant franchise system. Ph.D. Thesis, Faculty of the Virginia Polytechnic Institute and State University, USA.

Lumpkin, G.T. and G.G. Dess, 1996. Clarifying the entrepreneurial orientation construct and linking it to performance. Acad. Manage. Rev., 21: 135-172.
CrossRef  |  Direct Link  |  

Lumpkin, G.T. and G.G. Dess, 2001. Linking two dimensions of entrepreneurial orientation to firm performance: The moderating role of environment and industry life cycle. J. Bus. Ventur., 16: 429-451.
CrossRef  |  Direct Link  |  

Marino, L., K. Strandholm, K.H. Steensma and M.K. Weaver, 2002. The moderating effect of national culture on the relationship between entrepreneurial orientation and strategic alliance portfolio extensiveness. Entrepreneurship Theory Pract., 27: 145-160.
Direct Link  |  

Maritz, P.A., 2005. Entrepreneurial service vision in a franchised home entertainment environment. Ph.D. Thesis, Department of Business Management, Faculty of Economic and Management Sciences, University of Pretoria, Pretoria, South Africa.

Miller, D., 1983. The correlates of entrepreneurship in three types of firms. Manage. Sci., 29: 770-791.
CrossRef  |  Direct Link  |  

Morgan, R.M. and S.D. Hunt, 1994. The commitment-trust theory of relationship marketing. J. Market., 58: 20-38.
CrossRef  |  Direct Link  |  

Morgan, R.M., 2001. Relationship Marketing and Marketing Strategy: The Evolution of Relationship Marketing Strategy within the Organization. In: Handbook of Relationship Marketing, Sheth, J.N. and A. Parvatiyar (Eds.). Sage Publications, Thousand Oaks, CA., USA., pp: 481-504.

Morrison, K.A., 1997. How franchise job satisfaction and personality affects performance, organizational commitment, franchisor relations and intention to remain. J. Small Bus. Manage., 35: 39-67.

Nieman, G., J. Hough and C. Nieuwenhuizen, 2003. Entrepreneurship: A South African Perspective. Van Schaik Publisher, Pretoria, South Africa, ISBN-13: 9780627025440, Pages: 410.

Nunnally, J.C. and I.H. Bernstein, 1994. Psychometric Theory. 3rd Edn., McGraw-Hill, New York, USA., ISBN-13: 978-0070478497, Pages: 736.

Porter, M.E., 1985. Competitive Advantage. Free Press, New York, USA.

Reichheld, F.F., 2001. Loyalty Rules!: How Today's Leaders Build Lasting Relationship. Harvard Business School Press, USA., ISBN-13: 9781578512058, Pages: 213.

Roh, Y.E. and J.H. Yoon, 2009. Franchisor's ongoing support and franchisee's satisfaction: A case of ice cream franchising in Korea. Int. J. Contemp. Hospitality Manage., 21: 85-99.
CrossRef  |  Direct Link  |  

Shane, S.A., 1996. Hybrid organizational arrangements and their implications for firm growth and survival: A study of new franchisors. Acad. Manage. J., 39: 216-234.
CrossRef  |  Direct Link  |  

Van de Ven, A.H. and M.S. Poole, 1995. Explaining development and change in organizations. Acad. Manage. Rev., 20: 510-540.
Direct Link  |  

Venkatraman, N. and V. Ramanujam, 1986. Measurement of business performance in strategy research: A comparison of approaches. Acad. Manage. Rev., 11: 801-814.
CrossRef  |  Direct Link  |  

Wiklund, J., 1999. The sustainability of the entrepreneurial orientation-performance relationship. Entrepreneurship: Theory Pract., 24: 37-48.
Direct Link  |  

Wilkinson, I., 1981. Power, conflict and satisfaction in distribution channels: An empirical study. Int. J. Phys. Distrib. Logist. Manage., 11: 20-30.
CrossRef  |  Direct Link  |  

Williams, D.L., 1999. Why do entrepreneurs become franchisees? An empirical analysis of organizational choice. J. Bus. Venturing, 14: 103-124.
CrossRef  |  Direct Link  |  

Zabkar, V., M.M. Brencic and V. Virant, 2003. Does the size matter? How do small and large firms differ in developing business relationships? Proceedings of the 19th Annual IMP Conference, September 4-6, 2003, University of Lugano, Lugano, Switzerland -.

Zahra, S.A. and J.G. Covin, 1993. Business strategy, technology policy and firm performance. Strat. Manage. J., 14: 451-478.
CrossRef  |  Direct Link  |  

Zahra, S.A. and J.G. Covin, 1995. Contextual influences on the corporate entrepreneurship-performance relationship: A longitudinal analysis. J. Bus. Venturing, 10: 43-58.
CrossRef  |  Direct Link  |  

Zahra, S.A., 1993. A conceptual model of entrepreneurship as firm behavior: A critique and extension. Entrepreneurship: Theory Pract., 17: 5-21.
Direct Link  |  

Design and power by Medwell Web Development Team. © Medwell Publishing 2024 All Rights Reserved