International Business Management

Year: 2013
Volume: 7
Issue: 1
Page No. 14 - 20

Conflict Communication Management Strategies Among Indonesian Foreign Domestic Helpers (FDH) and Malaysian Employers: An Intercultural Comparison

Authors : Abdul Hadi Sulaiman, Jamilah Othman, Inon Beydha Lukman and Jeffrey Lawrence D`Silva

References

Anne-Marie, H., 2003. Violence Against Maranao Muslim Women in the Philippines. In: Violence Against Women in Asian Societies, Manderson, L. and L.R. Bennett (Eds.). Routledge, New York, pp: 20-40.

Ariffin, R., 2001. Domestic Work and Servitude in Malaysia. Hawke Institute, Malaysia, ISBN: 9780868038131, Pages: 16.

Donald, D.M. and P. Shockley-Zalabak, 1986. Conflict avoiders and compromisers: Toward an understanding of their organizational communication style. Group Organizational Manage., 11: 387-402.
CrossRef  |  Direct Link  |  

Edward, H.T., 1998. The Power of Hidden Differences. In: Basic Concepts of Intercultural Communication: Selected Readings, Bennett, M.J. (Ed.). Intercultural Press, USA., pp: 53-67.

Folger, J.P., M.S. Poole and R.K. Stutman, 2001. Working Through Conflict: Strategies for Relationships Groups and Organizations. 4th Edn., Addison Wesley Longman, New York.

Fontaine, R. and S. Richardson, 2003. Cross-cultural research in Malaysia. Int. J. Cross Cul. Manage., 10: 75-89.
Direct Link  |  

Gudykunst, W.B., S. Ting-Toomey and T. Nishida, 1996. Communication in Personel Relationships Across Cultures. Sage Publications, Thousand Oaks CA., ISBN: 9780803946712, Pages: 268.

Ignacio, E. and Y. Mejia, 2008. Managing labour migration: The case of the filipino and indonesian domestic helper market in Hong Kong. Policy Analysis Exercise. http://www.innovations.harvard.edu/showdoc.html?id=124761.

Kassim, A., 1997. Illegal alien labourin Malaysia: Its influx utilization and ramification. CIMW, 25: 50-81.
CrossRef  |  Direct Link  |  

Lee, K.H. and A. Sivananthiran, 1996. Contract labour in Malaysia: Perspectives of principal employers contractors and workers. Int. Labour Rev., 135: 75-91.
Direct Link  |  

Parrenas, R.S., 2001. Servants of Globalization: Women Migration and Domestic Work. Stanford University Press, Stanford, ISBN: 9780804739221, Pages: 309.

Robinson, K.M. and S. Bessell, 2000. Women in Indonesia: Gender Equity and Development. Institute of Southeast Asian Studies, USA., ISBN: 9789812301581, pp: 158-178.

Salleh, L.M., 2005. High/low context communication: The Malaysian malay style. Proceedings of the 70th Annual Convention the Association for Business Communication, October 20-25, 2005, Irvine, California -.

Ting-Toomey, S. and J.G. Oetzel, 2001. Managing Intercultural Conflict Effectively. Sage Publications, USA., ISBN: 9780803948426, Pages: 234.

Ting-Toomey, S. and J.G. Oetzel, 2003. Face concerns in interpersonal conflict: A cross cultural empirical test of the face negotiation theory. Commun. Res., 30: 599-624.
CrossRef  |  Direct Link  |  

Triandis, H.C., D.K. Chan, D. Bhawuk, S. Iwao and J.B.P. Sinha, 1995. Multimethod probes of allocentrism and idiocentrism. Int. J. Psychol., 30: 461-480.
CrossRef  |  Direct Link  |  

Zainol, V., 2004. Maids get safety tips on high-rise living. The New Straits Times, 19 February 2004.

Design and power by Medwell Web Development Team. © Medwell Publishing 2024 All Rights Reserved