References

Ahmed, M. and N. Ahmad, 2011. An application of pareto analysis and Cause-and-Effect Diagram (CED) for minimizing rejection of raw materials in lamp production process. Manage. Sci. Eng., 5: 87-95.
Direct Link  |  

Andrejiova, M. and Z. Kimakova, 2012. The open source software R in the statistical quality control. Ann. Faculty Eng. Hunedoara, 10: 219-224.
Direct Link  |  

Brussee, W., 2006. All About Six Sigma (Ubs). McGraw-Hill, New York.

Chiarini, A., 2011. Japanese total quality control, TQM, Deming's system of profound knowledge, BPR, lean and Six Sigma: Comparison and discussion. Int. J. Lean Six Sigma, 2: 332-355.
Direct Link  |  

Dale, G.B., 2003. Managing Quality. 4th Edn., Blackwell Publishing, USA.

Fapohunda, T.M., 2012. Correlates of total quality management and employee performance: An empirical study of a manufacturing company in Nigeria. Int. J. Acad. Res. Bus. Soc. Sci., 2: 1-13.
Direct Link  |  

Finlow-Bates, T., B. Visser and C. Finlow-Bates, 2000. An integrated approach to problem solving: Linking KT, TQM and RCA to TPM. TQM Magazine, 12: 284-289.
Direct Link  |  

Gaspersz, V., 2007. Lean Six Sigma for Manufacturing and Services Industries: Strategi Dramatik Reduksi Cacat/ Kesalahan, Biaya, Inventori, Dan Lead Time Dalam Waktu Kurang Dari 6 Bulan. Gramedia Pustaka Utama, Jakarta, ISBN-13: 9789792225594.

Gaspersz, V., 2012. Three-in-One ISO 9001, ISO 14001, OHSAS 18001. Vinchristo Publication, Bogor.

Heizer, J. and B. Render, 2011. Operations Management. 10th Edn., Pearson Publisher, New Jersey.

Ishikawa, K., 1985. What is Total Quality Control? The Japanese Way. 1st Edn., Prentice-Hall, Englewood Cliffs, New Jersey.

Mukhopadhyay, M., 2005. Total Quality Management in Education. SAGE Publications, London, ISBN: 9780761933687, Pages: 225.

Schiffauerova, A. and V. Thomson, 2006. A review of research on cost of quality models and best practices. Int. J. Quality Reliability Manage., 23: 647-669.
Direct Link  |  

Shahin, A., S.M. Arabzad and M. Ghorbani, 2010. Proposing an integrated framework of seven basic and new quality management tools and techniques: A roadmap. Res. J. Int. Stud., 17: 183-195.

Tatikonda, L.U. and R.J. Tatikonda, 1996. Measuring and reporting the cost of quality. Prod. Inventory Manage. J., 37: 1-7.