Authors : U. Osigwelem Kenneth, A.C. Akukwe, Agbakwuru O. Alphonsus and Ukwandu Elochukwu
Abstract: Since, organisations depend increasingly on Information Technology (IT) for achieving business objective, it is expedient for network managers to be conversant with network management models that are capable of managing scalable networks to minimize downtime. However, the ability to identify potential problems and resolve same rapidly in an attempt to reduce Mean Time To Repair (MTTR) i.e., the time it takes to fix a faulty system or component is a hallmark of proactive network management initiative necessary for a sustained IT services to an organisation. This initiative is achieved by deploying good network management model. This study therefore, attempts to X-ray the operational structure of FCAPS (Fault, Configuration, Accounting, Performance, Security) network management model and ITIL service management framework and a mapping of their approaches and how they relate to each other in providing sustained IT service for organisation’s business improvement
U. Osigwelem Kenneth, A.C. Akukwe, Agbakwuru O. Alphonsus and Ukwandu Elochukwu, 2011. The Use of FCAPS and ITIL in Managing the Network of a Medium to Large Public Sector Organisation. Asian Journal of Information Technology, 10: 240-248.