Asian Journal of Information Technology

Year: 2011
Volume: 10
Issue: 6
Page No. 240 - 248

The Use of FCAPS and ITIL in Managing the Network of a Medium to Large Public Sector Organisation

Authors : U. Osigwelem Kenneth, A.C. Akukwe, Agbakwuru O. Alphonsus and Ukwandu Elochukwu

References

Anderson, C., 2009. The difference between ITIL v2 and v3. Bizmanualz, http://www.bizmanualz.com/blog/business-improvement-services/the-difference-between-itil-v2-and-v3.html

Blum, R., 2009. BT IT industry survey: IT information library. British Telecommunications Plc Reports.

Burgess, M. and T. Schaaf, 2008. Integrating cfengine, ITIL and enterprise processes. http://cfengine.com/files/cfengineEnterprise.pdf

Burke, R., 2004. Network Management: Concepts and Practice: A Hands-on Approach. Pearson Education Inc., New Jersey.

Cisco, 2007. Network configuration management. Cisco Systems Inc., USA., http://www.cisco.com/en/US/technologies/tk869/tk769/technologies_white_paper0900aecd806c0d88.pdf

Claise, B. and R. Wolter, 2007. Network Management: Accounting and Performance Strategies. Cisco Press, Indianapolis, USA.

Clark, M., 1997. Networks and Telecommunications: Design and Operation. 2nd Edn., John Wiley and Sons Ltd., Chichester, England.

Clemm, A., 2007. Network Management Fundamentals: A Guide to Understanding how Network Management Technology Really Works. Cisco Press, Indianapolis, USA.

Forte, D., 2007. Security standardization in incident management: The ITIL approach. Network Security, 2007: 14-16.
CrossRef  |  

Gucer, V., L. Balestrazzi, E. Chan, M. Hooker, M. Luccas, N. Pearson, S. Pillay and P. Wozniak, 2009. End-to-end service management using IBM service management portfolio. IBM Redbook, http://www.redbooks.ibm.com/redbooks/pdfs/sg247677.pdf

Gupta, A., 2006. Network management: Current trends and future perspectives. J. Network Syst. Manage., 14: 483-491.
CrossRef  |  

Hassan, R., R. Razali, S. Mohseni, O. Mohamad and Z. Ismail, 2009. Architecture of network management tools for heterogeneous system. Int. J. Comput. Sci. Inform. Secur., 6: 31-40.
Direct Link  |  

Korn, E., 2007. Best practices insights Focus on: ITIL service strategy. BMC Software Inc., http://media.cms.bmc.com/documents/USA-Promotions-attachments-ITIL-Service-Strategy-85216.pdf

McNaughton, B., P. Ray and L. Lewis, 2010. Designing an evaluation framework for IT service management. Inform. Manage., 47: 219-225.
CrossRef  |  

Parker, J., 2005. FCAPS, TMN & ITIL three key ingredients to effective IT management. Openwater Solutions, LLC, Enterprise Management System White Paper, http://netcourses.tech.purdue.edu/cit443/Data/lectures/FCAPS_TMN_ITIL.pdf.

Potter, R., 2007. ITIL: What network managers need to know. http://searchnetworking.techtarget.com/tip/ITIL-What-network-managers-need-to-know

Subramanian, M., 2000. Network Management: Principles and Practice. Addison-Wesley, Reading, Massachusetts, ISBN: 9780201357424, Pages: 644.

Watt, S., 2005. Enhance IT infrastructure library service management capabilities. IBM, https://www.ibm.com/developerworks/webservices/library/ws-itil/

Design and power by Medwell Web Development Team. © Medwell Publishing 2024 All Rights Reserved