Authors : Nam Gyu Kang, Kyung Tae Lim and Kwang Nam Choi
Abstract: The NTIS has a very high used according to the accumulated page views over the last 10 years but whether it can be used easily and conveniently by users must be reviewed. This study will find the issues of NTIS by analyzing its service structure status and usage by user types. In the current NTIS service, users must access several different services to access the functions because it is structured by national R&D information and this study analyzes status of NTIS service and authority System and then classifies NTIS functions by the purpose of service use. To survey the usage status of NTIS, this study utilized Google analytics functions. The survey period is 3 months and the range is the entire NTIS service. The NTIS main portal was used the most, followed by project management service. Usage status analysis shows there are clearly distinctive characteristic by user type but they are not huge enough to influence the service. And it is difficult to distinguish frequently used functions and unused functions by user types. Several noticeable characteristics by user types are as follows. Department/project managing institutions users used project management service and national R&D standard information management service more than other services to manage national R&D information. Also, this type of users mainly used functions such as assignment search, statistical information and restricted information. Researchers often used functions of registering and managing research facility and equipment as well as searching scientist/engineer registration numbers and similar assignments. For company users and general users, only the performance search was added unlike other user types and other characteristics were not found. If NTIS improves its service as suggested in this study, service users will be able to search and view various information through integrated search, easily access the functions to use during R&D activities and use the NTIS easily and conveniently through stronger personalized functions.
Nam Gyu Kang, Kyung Tae Lim and Kwang Nam Choi, 2018. A Study on the Provision of National R&D Information Service through User Analysis. Journal of Engineering and Applied Sciences, 13: 3841-3847.