Authors : Hamdi A. Ahmed and Jong-Wook Jang
Abstract: A government or non-governmental organization give service to their customer. Each organization have different hierarch levels. Service satisfaction surveys have become an important tool for government planners as important in the perceived quality of service lead to great delivery of public service. When a customer gives feedback at a bottom level of organization, it is so difficult reach to higher official in time. This study argue that, Quick Response (QR) code open up the possibility of conducting public service satisfaction at lower cost and the way feedback is directly routed to the relevant party according to their hierarchical level and gate real time feedback using specific smart phone application.
Hamdi A. Ahmed and Jong-Wook Jang, 2018. Data Analysis on the Customer e-Feedback and Dispatch to All Level of Hierarchical Structures. Journal of Engineering and Applied Sciences, 13: 655-658.